Refund & Return Policy

Last Updated: September 14, 2026

At Kitchen Cuts, we take pride in delivering fresh, high-quality processed vegetables straight from our facility in Thiruvananthapuram within a strict 3-hour window. Because our products are perishable food items, our return and refund policy is structured to ensure food safety and quality.

1. Perishable Goods (No Returns)

Due to the perishable nature of fresh-cut vegetables, all sales are final. We do not accept returns, exchanges, or cancellations once the products have been processed and dispatched.

2. Quality Issues and Immediate Inspection

Because our delivery is completed within 3 hours of processing, customers or their authorized representatives must inspect the products immediately upon receipt.

• Reporting Window: Any claims regarding damaged, spoiled, missing, or incorrect items must be reported to our support team via WhatsApp (6235110075) or Email (info@mykitchencuts.com) within 2 hours of delivery.
• Required Evidence: Claims must include clear photographs of the delivered items and their packaging. Claims submitted after the 2-hour window or without photographic evidence cannot be considered.

3. Resolution for Valid Claims

If a product fails to meet our quality standards or an error occurs on our end, Kitchen Cuts will, at our discretion, provide:

• A replacement item delivered on your next order, or
• A direct refund or store credit for the affected item.

4. Delivery Exclusions and Spoilage Risks

• Customers must ensure someone is available to receive the delivery at the designated address and time slot.
• Kitchen Cuts is not responsible for product spoilage, quality degradation, or loss resulting from unattended packages left outside or improper storage after delivery.

5. Contact Us

For any issues regarding your order, reach out to our support team:

• WhatsApp Support: 6235110075
• Email: info@mykitchencuts.com